Faqs

IPTV Definition

Internet Protocol television (IPTV) is the delivery of television content over Internet Protocol (IP) networks. This is in contrast to delivery through traditional terrestrial, satellite, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the source media continuously.

Advantages

One of the advantages of IPTV is its capability to get easily integrated with other IP-based services such as VOIP or high-speed internet. It uses the existing computer network. Hence, no use of cables and is hassle free. It distributes live or prerecorded TV and video/audio over the preexisting network.


Questions About IPTV

I have not heard of IPTV before. What exactly is IPTV in simple terms?

IPTV is a means of broadcasting live or pre-recorded programs over channels that exist on the internet, without the usage of external devices such as a decoder or rooftop antenna.

How many types of IPTV

There are 5 IPTV services:
Video on demand
Near Video on Demand
Time-shifted TV
TV on Demand (TVoD)
Live Television

How does IPTV function?

IPTV functions in a very simple manner. Instead of receiving radio waves through a rooftop antenna, programs are viewed and downloaded on any device through an internet connection.
 

Why should I choose IPTV programming over traditional satellite?

In order to use a traditional satellite, an antenna needs to be installed on the roof, running a cable from the antenna to the device (generally only a television). This then receives signals of radio waves which are broadcasted from the main source, but can be interrupted due to bad weather. IPTV is simply streamed over an internet connection, as easy as that.

Do I need a television for IPTV programming?

Any device which have an screen and is able to connect to the internet is sufficient.

Our Services

Is there a discount if a subscription is paid annually instead of monthly?

Yes, there is 2 Months Saving if you choose the annual subscription option.

I have purchased a package but I would like to change it. Is this possible?

Yes, this is possible, provided that the changes are completed before you receive the activation email or before the end of the billing cycle.

Is there a cancelation fee?

No, there is no cancelation fee.

English Subscription

Which channels are included in the English Package?

You may view all the packages along with their relevant channels list in the following link: https://www.viptvstreams.com/channels-list/

Brazil Subscription

Which channels are included in the Brazilian Package?

You may view all the packages along with their relevant channels list in the following link: https://www.viptvstreams.com/channels-list/

World Serie Subscriptions

Which channels are included in the World Series Package?

You may view all the packages along with their relevant channels list in the following link: https://www.viptvstreams.com/channels-list/

RESELLER PROGRAM

Do you offer Program for Reseller?

Yes we do. You can find more about our Reseller Program Packages at https://www.viptvstreams.com/reseller/

PAYMENTS

Which payments options are offered?

We offer options to pay using your Debit or Credit card, Paypal account or Bitcoin.

I don’t live in United States, can I still acquire the services?

Yes our IPTV Services are available world Wide. You can make a payment from any where in the world using a bank Debit Card or Credit Card, Paypal account where available or World Wide with Bitcoin.

CHANNELS ISSUE

Why am I unable to access my account?

If you are unable to access your account whilst your internet is working, then you are probably logged in on another device. Each account can only run on one device at a time, unless you are subscribed to the premium package.

My account is not working on my MAG Box or STB Simulator. What do I do?

Please make sure that you:
Sent us the correct MAC address.
Have a minimum internet speed of 40 mbps.
Have a device connected through an Ethernet cable.
Have a device powerful enough to handle live HD streaming.
Setup STB Simulator correctly.

Why is my M3U Link not working?

Check the link on a PC using the VLC software. If it works, the issue is on your side. Make sure that there are no spaces in your link and that you are not using your link on another device. If this problem persists, contact our support team.

How do I reduce buffering?

To reduce buffering, follow any of the steps below:
* – Allow less users to connect to the Wi-Fi.
* – Do not connect the device through a wireless connection, rather directly connect a LAN cable to the device.
* – Try to use the channels during off-peak hours (generally avoid 6pm to 11pm).
* – If all else does not work, it is best to upgrade to a faster bandwidth.

Why are all the channels blank?

This generally occurs during the initial installation of a set-top box such as MAG or AVOV. Simply perform a hard reset by powering off your device, unplugging it then plugging it in again.
For Android, Apple or Kodi, simply clear cache or reinstall it.

What happens if there is a black screen or broken voice?

There are times in which we are unable to identify what the issue could be. Two possibilities are internet speed and incompatible devices or applications used.

What do I do if a channel has sound but no video is playing?

Do the following:
Go to device settings.
Select Native for decoder
Press restart

My account is blocked. Why is this?

This is most probably due to a misusage of an account. Our system detects if 1 subscription is used on more than 1 device simultaneously, thereafter automatically blocks an account.

How do I unblock my account?

Please visit https://whatismyipaddress.com/ from the main device and find your IPV4 address. Once you find your IP address, please send it to our customer support email.

Please note that we will only unblock an account twice. Further action may be taken on the 3rd blockage of an account.

INTERNET ISSUES

Why streams are frozen

If only some specific channels are frozen it may be a fail on internet connection which is really normal so you can just switch between channels and it will reload again, if all channels are frozen please check your internet speed at https://www.speedtest.net/ if it’s lower than 40 Megabits you need to contact your internet service provider to fix your internet issue, if it’s higher than 40 megabits please contact us so we can deep check it to find the issue.

ISSUE WHEN ACCESSING STREAM ACCOUNT

Why am I unable to access my account?

If you are unable to access your account while your internet is working, then you are probably logged in on another device. Each account can only run on one device at a time, unless you are subscribed to the Premium English Package Plan which offer option to connect more than one device at same time.

My account is not working on my MAG Box or STB Simulator. What do I do?

Please make sure that you:
Sent us the correct MAC address.
Have a minimum internet speed of 40 mbps.
Have a device connected through an Ethernet cable.
Have a device powerful enough to handle live HD streaming.
Setup STB Simulator correctly.

Why is my M3U Link not working?

Check the link on a PC using the VLC software. If it works, the issue is on your side. Make sure that there are no spaces in your link and that you are not using your link on another device. If this problem persists, contact our support team.

Still need help? Send us a note!

Still need help? Send us a note!For any other questions, please write us at [email protected] or contact us using our Contact Page